Frequently Asked Questions
QUESTIONS
Pre-Sales
  1. How can I purchase if I don't have a CREDIT CARD
  2. How long will it take to create my hosting account? How soon can my site be up?
  3. I already host my site with another provider, how long will my site or email be down if I shift?
  4. I bought my domain from another company. Can I use your hosting?
  5. Is there any additonal charges other than the prices listed in the website?
  6. Why do you ask for domain name while placing order for hosting?
  7. How to check if website is secure / insecure
Technical
  1. I changed my files but still old site is showing?
Domain Name
  1. How do I hide my Contact Details through Privacy Protection, in the Whois of my Domain Name?
  2. How long will take to register my domain?
  3. How to transfer domain from another registrar to yours?
  4. Url for Customer and Reseller control panel
  5. Will I own the domain I register through you?
  6. How do I change my domain nameservers?
Windows Hosting
  1. How to change password for email id
  2. How to connect MSSql database
  3. I have uploaded my site, but it does not show?
  4. Write permissions in Plesk
Linux Hosting
  1. What is CPanel?
  2. How do I access my CPanel?
  3. Are there any scripts that come with my CPanel?
  4. Does CPanel have web page protection?
  5. How do I create a new email account in my control panel?
  6. How do I access webmail with my browser?
  7. What is Spam Assassin and how do I use it?
  8. What is .htaccess?
  9. If I am using FrontPage, can I edit the .htaccess file?
  10. How do I password protect a directory if I am using FrontPage?
  11. How do I make an .htaccess file?
  12. I uploaded an .htaccess file but I can't see it in the folder I uploaded it to!
  13. Drupal and Moodle
  14. I have uploaded my site, but it does not show?
  15. I am not able to access cpanel on the default at my office. I am behind a strict firewall. Can you provide cpanel access on port 80?
  16. Mails are bouncing with the error “retry timeout exceeded”
Java Hosting
  1. Jboss server
ANSWERS
Pre-Sales
  1. How can I purchase if I don't have a CREDIT CARD
    Visit http://www.wayinfotech.com/payment_options.asp for more payment options
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  2. How long will it take to create my hosting account? How soon can my site be up?
    Account creation takes a few minutes from payment confirmation. Access details are sent by email.

    From the time you point your domain to the hosting server by updating DNS nameserver records, it will take 24-72 hours for the domain to fully resolve to the hosting server. More often than not, sites resolve fully in 3 hours.
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  3. I already host my site with another provider, how long will my site or email be down if I shift?
    There need not be any downtime at all. Sign up for a new account at our site. Upload your website in the new space, create email ID and then change nameservers.

    DNS would resolve in about 24 hours during which time your site would continue to resolve to the old server and would then start working on the new server. Effectively, there would be no break in your site showing.
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  4. I bought my domain from another company. Can I use your hosting?
    You can host any domain registered through any registrar with us. You will simply need to point your domain name to the DNS nameservers provided in your hosting account information mail after signup. DNS changes have to be made in the domain name control panel provided by your registrar. If you do not have access to such a control panel, you will need to email the company you registered the domain through with the DNS nameserver details provided.

    DNS would take 24-48 hours to resolve fully after the DNS changes are made.
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  5. Is there any additonal charges other than the prices listed in the website?
    There is no hidden charges and additional charges. All the prices are actual.
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  6. Why do you ask for domain name while placing order for hosting?
    A hosting account is normally created for a domain name such as yourdomain.com which is required to create your account.
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  7. How to check if website is secure / insecure
    How can I tell if a website is secure to browse?
    Enter the site into the field at the bottom of this page and scan it prior to browsing http://www.explabs.com
    If there are errors, there is likely a code exploit on the site that a hacker has exploited to infect the site. You can contact our helpdesk to see if we can help you identify and remove the exploit.
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Technical
  1. I changed my files but still old site is showing?
    Try removing all old files and then uploading the new files afresh. If you still see old files, you are seeing cached pages on your local computer or pages that are being served by an intermediate caching server. Clear cache and retry or check on a different computer / connection.
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Domain Name
  1. How do I hide my Contact Details through Privacy Protection, in the Whois of my Domain Name?
    Privacy Protection is a free service available with your domain name. You may either enable this service at the time of registering/transferring your domain name or enable(/disable) this service anytime during the length of the domain name's registration, as per your requirement.
    You need to log on to the domain control panel and click "Domain Name - Click To Manage >>". Then click "Privace protection" under Domain Registration - Order Details
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  2. How long will take to register my domain?
    Domain registration takes a few minutes from the time of payment confirmation.
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  3. How to transfer domain from another registrar to yours?
    1. For transfer you domain from another register to wayinfotech involve 2 things.

    a. If the domain control panel is similar like that of the domain control panel holding with the current domain. You can move the domain from there to wayinfotech domain control panel.

    To know the domain control panel of ours log on to the following link and sign up for a free domain control panel. Then log on to check whether it looks similar to the current domain control panel holding with another registrar.
    http://www.wayinfotech.com/domain.asp
    There is no charges for moving the domain.
    or
    b. If the domain control panel is not similar. You need to get the domain transfer code from current domain registrar or you can get that in the current domain control panel.
    Then log on http://www.wayinfotech.com/domain.asp and click "Click here to Transfer Domain from other Registar" and then escalate the transfer.
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  4. Url for Customer and Reseller control panel
    Customer Url : http://wayinfotech.myorderbox.com/customer Reseller Url : http://wayinfotech.myorderbox.com/reseller
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  5. Will I own the domain I register through you?
    Yes, We will register your domain in your name and you will have complete control over domain management, whois, nameservers etc. through a web based domain control panel.
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  6. How do I change my domain nameservers?
    Login to your domain name registration Control Panel at http://wayinfotech.myorderbox.com/customer and search for the domain name.

    Click on the Domain Name registration service for which you want to Modify Name Servers.
    Click on the Modify Name Server button.
    Feed in the Name Servers you want (up to 13 name servers) and click Submit.
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Windows Hosting
  1. How to change password for email id
    The following are the steps to change the email id password without logging to your plesk control panel.

    Url : https://74.52.46.66:8443
    User name : youremailid@yourdomain.com
    Password : enter your default assigned password in plesk
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  2. How to connect MSSql database
    If you want to use MSSql database in your application then first you will have to create mssql database and its's username - password using plesk control panel and then you can use proper information in your connection string.

    Database server IP : 74.52.46.66
    Mssql server port : 1433
    Mysql server port : 3306

    You can use webadmin tool in plesk to administer your database and its users and you can upload files through ftp.
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  3. I have uploaded my site, but it does not show?
    You need to upload your website files and folders under httpdocs and make sure you place a default file like index.html, index.htm, index.php etc. Also do remove (or replace) the existing index file that is being served as the default page.
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  4. Write permissions in Plesk
    How do I grant write permissions to a file or folder ?

    Use the file manager in your Plesk control panel. Browse to the file or folder you wish to grant write permissions to. Click the lock icon alongside the file or folder and then tick all options for all user one by one. Click ok to save the permissions after changing. The file / folder will now be writeable for your website scripts.

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    1. Login to Plesk control panel
    2. Click on the domain name for which you want to change the permission.
    3. Click on the File Manager icon, You will see a few folders like private,httpdocs,httpsdocs
    4. Click on the httpdocs folder.You will mostly need to set permission for the files/folders inside the httpdocs folder, which is the root folder of your domain
    5. Decide the file/folder you want to set permission,and towards the right side of that you will see a 'lock' symbol ,Click on that
    6. You'll see a list of Group or user names (like those listed in the follow bullets) and towards the right side of that you'll see permissions for that user:
    * Administrators
    * SYSTEM
    * Plesk Domain User (number)
    * FPSE_number
    * Plesk IIS User (IUSR_number)
    * Plesk IIS WP User (IWPD_number(number))
    7. This is where you need to set permissions.
    * For php scripts add MODIFY to your IUSR account
    * For asp: add MODIFY to your IWPD account
    * For asp.net: It will run under your IWPD account by default unless you have impersonation enabled in your web.config (which you should use if using asp.net), in which case it will impersonate the IUSR account - add MODIFY to the appropriate account.
    * For access databases(.mdb files), you might need to give write/modify permission to the file/folder depending on the scripting technology that you're using as given above.
    8. Setting up Access Permissions
    * Allow inheritable permissions from the parent to propagate to this object and all child objects. Include these with entries explicitly defined here --> This check box will allow you to inherit the permission to child objects from the parent folder.
    * Replace permission entries on all child objects with entries shown here that apply to child objects. -> This will propagate the permission from the current folder to the child folders
    9. Click on Advanced Options for changing the permissions to allow/deny a user.(For advanced users only)
    10. Click OK to save the change after every action.
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Linux Hosting
  1. What is CPanel?
    CPanel is a comprehensive and user-friendly control panel that makes it simple to maintain, update, and upload your website. It has a built in webmail interface, domain logs to help you keep track of traffic, and built in cgi and php based packages for necessary website components such as guestbooks, forums and chat clients.
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  2. How do I access my CPanel?
    All accounts come with our control account cpanel. You can access your control panel at: http://www.yourdomain.com/cpanel/
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  3. Are there any scripts that come with my CPanel?
    We have numerous customizable cgi scripts that have been pre-installed on the server for you to use with your own account. The only thing you'll need to do is select the script you are interested in using, select the colors, style etc., and click the "Make HTML" button. You can then paste the HTML output into any of your HTML files to use that system cgi program.

    You can also access several quality php based scripts such as Invision message board and PostNuke. These require that you have a hosting package that has at least one SQL database per php based script.
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  4. Does CPanel have web page protection?
    Web page protection is used to limit access to any directory to users who enter a user/pass combo. To protect a directory within your account:
    1.) Click on that dir.
    2.) Enter a user / pass for access
    3.) Click add. You can add as many users as you wish to this file. This protection is for resources accessed via the WEB only, this will not create an FTP user.
    Do not use this if you are also using FrontPage. It is not compatible. Instead, use the security controls within FrontPage itself.
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  5. How do I create a new email account in my control panel?
    1. Go to http://yourdomain.com/cpanel/
    2. Click the "Mail" icon then choose "Add/Remove Accounts "
    3. Type the username and the password.
    4. Type in a mailbox quota if desired.
    4. Click "Add"
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  6. How do I access webmail with my browser?
    http://yourdomain.com/webmail (Replace yourdomain.com with your actual domain name). Or simply go to your Control Panel and click on "Web Mail".

    Log in with the POP account username and password.

    NOTE: For all email accounts created after the primary/default account, in other words for all extra email accounts you create from cPanel, the email username/login name will be the entire email address instead of just the "user" name you created for that email account. Whereas for your primary email account your login name is simply "username", for all other email accounts in your hosting account, the login name will be "username@yourdomain.com" or "user+yourdomain.com"
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  7. What is Spam Assassin and how do I use it?
    Spam Assassin is a spam filtering program which is provided for all hosting accounts as an available feature. Its use is completely optional. You can enable Spam Assassin and Spam Box by going into your cPanel --> Mail Menu and clicking "Enable Spam Assassin" and "Enable Spam Box". Enabling the Spam Box feature of Spam Assassin will cause all mail marked by Spam Assassin as spam to be delivered to a separate box in your mailbox called 'spam'.

    If you choose to enable Spam Assassin and Spam box, you must use imap or Horde /IMP to check mail that goes to your spam boxes for each of your domain hosting accounts. You also must empty these spam boxes periodically or they will eat up space on your hosting account, since all spam stays in the spam boxes until you delete it or empty the spam boxes. This is so that you can go through and check your spam boxes to make sure that only spam landed in there.

    NOTE: As with all spam-filtering programs, it is highly recommended that you check your spam box daily since "real" mail -- important mail you *don't* want to miss -- may be occasionally filtered out as suspected spam.
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  8. What is .htaccess?
    The .htaccess file can be placed in one or more of your /home/user/public_html subdirectories. Among other things, this file can be used to restrict access to other files and web pages. When a request for a web page is made, the web server first checks for an .htaccess file. The server begins this check by looking for .htaccess in the root of the current web directory, and on down the directory tree until it reaches the directory where the requested file resides. Since the placement of the .htaccess file determines when it is executed, this fact can be used to restrict access only in certain subdirectories.
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  9. If I am using FrontPage, can I edit the .htaccess file?
    NO! If you're running FrontPage, you cannot custom-edit the .htaccess file within your public_html or www space. You'll either create a security hole or break FrontPage. There are no other options. This includes ANY .htaccess file in your domain, including one in the cgi-bin. (Having said this, please note that an .htaccess file may be used in any directory within the webspace that is *not* owned by the user; for example, a directory owned by root.)
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  10. How do I password protect a directory if I am using FrontPage?
    Since Apache's .htaccess password protection and FrontPage use the same file, you cannot use Apache to password protect a directory if you have FrontPage installed. You can still password protect a directory using FrontPage by following these instructions.

    Note: A FrontPage sub web and a folder under your domain are basically the same.

    1.) First, you will need to create a sub web that you want to protect. This sub web is the name of the directory you want to protect and CANNOT exist. Once in FrontPage: Select File -> New -> Web

    Click on 'Empty Web' In the text box labeled 'Specify the location of the new web' put in your complete domain name and the name of the folder or sub web you wish to create (i.e. http://www.yourdomain.com/folder) Then click on 'OK' and wait while you new sub web is created.

    2.) Now that your new sub web is created, you will need to set the password protection for this sub web. You should already be in your new sub web. To verify, look at the URL in the title of FrontPage. To password protect this sub web: Select 'Tools' -> 'Security' -> 'Permissions' A 'Permissions' box will appear.

    Click 'Use unique permissions for this web' and click 'Apply'.

    Click on the 'Users' tab in the permissions box. You will see your current username listed. DO NOT remove this username.

    Click 'Only registered users have browse access'.

    Click 'Apply'.

    Click the 'Add' button

    Fill in the 'Name' 'Password' and 'Confirm Password' text fields and click 'OK'. If you want to add more users just go click on the 'Add' button again and fill in the new users information.

    Click on 'OK' and the 'Permissions' box should disappear.

    Now only your FrontPage username/password and the user(s) you just setup can view that sub web or directory.
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  11. How do I make an .htaccess file?
    cPanel already lets you do many of the same things .htaccess does, without your having to mess with .htaccess files. But if you really want to create your own .htaccess files, here's how:

    Open up a text editor to a blank page. Some text editors will require you to type a character or two inside the text file because they won't let you save a blank file. Save the blank/almost blank page as a text file and call it .htaccess. Note that the entire file name IS .htaccess -- not "file.htaccess" or anything else. Also please note that Windows will not allow you to create a file called .htaccess. If you use FTP to edit/upload your .htaccess file, it will be necessary to create this file using another name and then rename it once you have uploaded it to your site.

    You may be able to go into the folder on your computer where you saved the file, and Right-click/Rename the file to .htaccess if you can't get it to save with just that for a name. You can find information about what content you should place in an .htaccess file here:
    http://httpd.apache.org/docs/howto/htaccess.html

    Warning: Incorrect use of .htaccess files can render your web site inoperable.
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  12. I uploaded an .htaccess file but I can't see it in the folder I uploaded it to!
    You may notice after uploading your .htaccess file via FTP that it seems to have "disappeared" from the directory you uploaded it to. It hasn't really disappeared; it is still on the server and will still behave as you have set it to. If you need to edit it, just edit it from your cPanel or re-upload your edited .htaccess file via FTP. This will overwrite the old .htaccess file. If you go into your cPanel's File Manager and browse to the folder containing your .htaccess file, you should be able to see it and work with it from there as well.

    If you want to totally remove the .htaccess file but can't see it when you FTP to your account, just go into your cPanel's File Manager and browse to the folder containing your .htaccess file. Click on the .htaccess file's filename, then on upper right side of the window, click "Delete". This will place it into the Trash can. Click the trash can to totally remove the file even from the trash.

    Alternatively, instead of deleting the .htaccess file, you can open a text file with a plain-text editor such as Notepad, leave it blank (don't type anything at all in it!), and save it with any filename that is not already in your web space. Upload it to the directory you want it in, and then use "Rename" on the Remote side in your FTP program to rename it to .htaccess After you rename the file to .htaccess it will seem to "disappear" but what it's really done is overwritten the old .htaccess file with a blank file, and will act as if you don't have any .htaccess file in that directory at all.
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  13. Drupal and Moodle
    In Linux hosting both drupal and moodle work as well as mambo, phpnuke , postnuke etc.
    You can find all of them in fantastico as well for installation in few clicks.
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  14. I have uploaded my site, but it does not show?
    You need to upload your website files and folders under public_html (same as www) and make sure you place a default file like index.html, index.htm, index.php etc. Also do remove (or replace) the existing index file that is being served as the default page.
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  15. I am not able to access cpanel on the default at my office. I am behind a strict firewall. Can you provide cpanel access on port 80?
    You could use cPanel Proxy from http://cpanelproxy.net/ which is a script that acts like a proxy to access cpanel. You will need to install this on your website.
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  16. Mails are bouncing with the error “retry timeout exceeded”
    This error on Linux/Cpanel servers normally indicates that the disk quota of that account is full. Upgrade the account or reduce usage and retry.
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Java Hosting
  1. Jboss server
    It is not possible to install jboss on shared server. It takes too much load, more than tomcat also. This type of application is good for only dedicated server having 1-2 sites using Jboss. Visit semi-dedicated hosting for prices.
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