The 30-day money back guarantee does not apply to reseller accounts, Domain name registrations, FTP hosting and web hosting offers. [Web hosting offer packs : Windows - w1,w2,w3 / Linux - L1,L2,L3]

If you decide to cancel your account within the initial 30 day period, you will receive a refund on the hosting fees deducting the domain cost as per the rates prevailing. The domain registration fees cannot be cancelled, however arrangements can be made to transfer the domain name to your new provider.

Hosting accounts discontinued or terminated as a result of abuse or violation of the Service Agreement (such as Spam, illegal software, warez etc.) will not be refunded and will not qualify for the 30-day money back guarantee.

If you request for refund for balance in domain funds or amount paid to register the domain or hosting and not registered or created, Rs.100 will be deducted for service charges if you provide your bank account details. If you need cheque to be sent to you Rs.200 will be deducted from the amount paid.

Setup fees (if any) and Domain Registration/Renewal Fees are non-refundable. Money Back Guarantee is aimed at Hosting Plans.

Refunds issued to credit cards may take up to 2-10 days and will be reflected in your next month credit card statement.

Accounts cancelled/terminated for violation of the Acceptable Usage Policy will not qualify for the money back guarantee.

FTP hosting does not come under money back guarantee.